Frequently Asked Questions
Orders
Once your package is on its way, you’ll get an email with tracking details so you can follow its progress.
If your order arrives damaged or is lost in transit, please contact us at info@authorandco.com.
We’ll look into it right away and make it right.
U.S. Orders: You can return your order within 30 days of receiving it for a full refund. We'll cover the return shipping cost.
For more detailed returns and refunds information, please visit our Returns & Refunds Policy
Shipping and Delivery
For full details, visit our Shipping Policy.
Orders are shipped via USPS Ground or USPS Priority Mail.
Delivery times vary by location, but most orders arrive within 3–7 business days after shipping.
You'll receive tracking by email as soon as your order ships.
We currently ship to the United States and Canada.
If you’re located elsewhere, you may be able to purchase the Author Clock through international retailers such as MoMA Design Store, UncommonGoods, or ICA Boston, which may offer global shipping options.
Yes! We offer free USPS Ground shipping on all U.S. orders. If you'd like your order to arrive sooner, you can upgrade to USPS Priority Mail at checkout for an additional fee.
Warranty
Yes. All Author products are covered by a one-year limited warranty that protects against defects in materials or workmanship under normal use.
If something isn’t working as it should we will repair or replace it, and if that is not possible, we will refund you.
This does not cover damage from drops, spills, modifications, or normal wear like variation in wood tone. If you run into an issue that is not covered, you can still reach out to us and we will always do our best to help.
Payments
We accept all major credit and debit cards, as well as PayPal.
Please note that we cannot apply discount codes post purchase. If you have a discount code that is not functioning properly please contact us before checking out.
Author Clock
For the full story on setting up, using, and caring for your Author Clock, visit the Product Guide.
Product Details
No. Author Clock is not an alarm clock and does not include speakers or audio functions.
Yes. You can choose whether to allow or block explicit (PG-13) quotes in your device’s settings.
Yes. You can choose between a 12-hour format (for example, 1:30 p.m.) or a 24-hour format (for example, 13:30) in your settings.
Quote Library
Yes! There are 1440 minutes of the day, and we have quotes for every single minute—no exceptions. The vast majority of minutes have multiple quotes that will be shown at random every day for even more variety.
Quotes are randomized when there are multiple for the same minute. If a quote specifies a.m. or p.m., it appears appropriately; otherwise, it may appear in either context.
The Author Clock Quote Library contains over 13,000 carefully curated literary quotes, with subscription-free quote updates released regularly. Author Clock uses Wi-Fi to download new quotes automatically.
Author Forecast
For the full story on setting up, using, and caring for your Author Forecast, visit the Product Guide.
Product Details
Yes. You can change your selected location anytime—either to your current city or to another place you’d like to follow.
Yes. You can easily switch between Fahrenheit (°F) and Celsius (°C) in settings.
Yes. You can select how frequently your displayed quote refreshes—from every fifteen minutes or only when conditions change.
Quote Library
Author Forecast currently includes more than 5,000 literary quotes, with more added regularly through software updates.
When “Classics Mode” is selected, your Author Forecast will display quotes exclusively from classic works of literature.
With thousands of quotes in rotation across weather, time, and season, repetition is rare, and we continue adding more through subscription-free updates.
Let’s get this sorted together
If the information above does not help to resolve your issue, please reach out to us via our Contact Form, or email us at info@authorclock.com. We will reach out to you directly to follow up to ensure you get the most out of your Author Clock.
If there is any issue we cannot fix for you, we will gladly replace your device at no cost.